Purchase/Refund Terms

This document forms a part of the Agreement, as defined in the Terms of Use posted to this Site.  Any terms used but not defined herein shall have the meaning set forth in the Terms of Use .

SCI United LLC dba. Lab.Equipment (the “ Company ”) offers the following services to help you streamline the purchasing process and provide after-sale support.

Payment Terms

After credit responsibility has been established with us, terms are net 30 days for customers in the U.S. and Canada.  Payment by customers in other countries may be made through a US dollar draft drawn to the order of SCI United LLC, or confirmed irrevocable letter of credit on a US bank, preferably in the Atlanta, Georgia area. Other terms may be arranged after credit responsibility has been established. Electronic Fund Transfers (EFT) are also available. VISA, MasterCard and American Express are accepted. You can also pay via online channels including PayPal and with your Amazon.com account.

Pricing & Specifications

Prices on our Site are updated on a daily basis and are subject to change without notice throughout the day and can take up to 3 hours to be reflected on the public front end of the website after a price change occurs. If an order is placed during this window the company reserves the right to cancel your order without prior notice.  

Manufacturer specifications for products or certain models may change or be discontinued without notice. Specifications might also contain an error on the website text or tools such as the product finder. The definitive specifications will always be found in the manufactures PDF file which is linked to from the product detail page of the Lab.Equipment site. In this case specifications are presented incorrectly on the website, the company is not held liable for any ordering of incorrect products. In the event of product unavailability or incorrect specifications or change in price, the Company will attempt to recommend a suitable alternative before cancellation of your order. You will be notified promptly if any of these situations arise.

Freight Charges

Freight Charges for orders placed using our e-catalog will be calculated and charged based upon the total order size and the shipping address provided. The freight charge for the entire order will be included on the invoice for the initial shipment. Any subsequent shipments of backordered items will not include freight charges. In the event that carton size or product mix result in excessively high (in our discretion) or unanticipated freight charges we reserve the right to contact customer regarding new freight charges prior to order shipment. In such circumstances customer may accept the re-calculated freight charge or cancel the order. Unless otherwise noted all shipments are FOB Origin.

Shipment Claims

Please inspect all shipments upon receipt. If external damage is evident, accept the shipment only after the carrier's driver has noted the damage on all copies of the delivery receipt. Immediately request that the carrier make an inspection and contact our Customer Service Department by email at help@lab.equipment . If upon opening a shipment you discover concealed damage, please request a carrier inspection within 15 days of delivery and then contact our Customer Service Department.

Returns

All returns must have prior authorization from the company and must be requested within 30 days of purchase.  Products returned without prior authorization will be returned freight collect. All products returned are subject to a minimum 20% restocking fee. Customer will be responsible for all transportation fees on returns not due to the company error.

Products generally not subject to return include:

  • Items not purchased from the company.

  • Products not in original packaging, including products with damaged, missing or defaced labeling and packaging. All original manuals, instructions, warnings and warranties must be included. Products must not have been customized, modified or damaged in any way.

  • Items purchased on a “special order” basis.

  • Discontinued products.

  • Chemicals, diagnostics, sterile or controlled products.

  • Products which are not inventoried by the company and are not able to be returned to the manufacturer.

  • Products with an expired shelf life or short expiration dating.

  • Refrigerated products or other perishables.

Privacy Statement

The information we collect is gathered through means designed to be secure and to provide a more personalized shopping experience.  We collect, use and share your personal information pursuant to the terms our Privacy Policy .

Warranties

The Company carries products from a variety of distinguished manufacturers. The manufacturers of products carried by us have been chosen on the basis of the Company's belief that their products meet the Company's rigorous specifications and standards. Statements made in our catalog and on this Site regarding these product specifications, standards, manufacturer warranties and suitability for a particular use are made to the best knowledge of the manufacturers, and the terms of such warranties will be made available to the purchaser without recourse against the Company.  You understand and agree that the Company has not verified, nor does it have an obligation to verify, any information provided by the manufacturers, nor confirmed whether the products meet the specifications of the products they apply to.

Manufacturer specifications and product availability are subject to change; therefore, delivered products may sometimes vary from those depicted on the Site.

WARNING - The products listed for sale on this Site and in our catalog are listed for sale primarily to commercial, industrial, medical and educational institutions, for use by professionals or under the supervision of professionals. Where the manufacturer has provided instructions as to the use of a product, it is the user’s responsibility to ensure that those instructions are followed to ensure safe use. Certain items may be dangerous unless used by trained technical personnel under supervision. The Company reserves the right to restrict sale of product, but undertakes no obligation or responsibility with respect to the products sold hereunder.  Use of the products sold on this Site is at the users’ sole risk.

THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES OR REPRESENTATIONS, WHETHER ORAL, WRITTEN OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR USE OR PURPOSE.

EXCEPT FOR REPLACEMENT OR REFUND OF THE NET PRICE, THE COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGES OCCURRING AS A CONSEQUENCE OF THE FAILURE OF ANY PRODUCT SOLD BY THE COMPANY TO CONFORM TO THE WEIGHT, SPECIFICATIONS AND STANDARDS STATED ON THE PACKAGE.

NO REPRESENTATIONS OR WARRANTIES ARE MADE CONCERNING THE SUITABILITY OF ANY PRODUCT, REAGENT OR CHEMICAL FOR A PARTICULAR USE, AND THE COMPANY SHALL NOT BE HELD LIABLE FOR ANY DAMAGES OCCURRING AS A CONSEQUENCE OF THE FAILURE OF A PRODUCT, REAGENT OR CHEMICAL TO BE SUITABLE FOR A PARTICULAR USE.

The Company shall not be liable for any delay in performance under this warranty caused by any contingency beyond the Company's control, including war, government restrictions, strikes, acts of God or reduced supply of materials.

THE COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIN, OR ANY DAMAGE OR INJURY TO PLANT, PERSONNEL, EQUIPMENT OR PRODUCTS, DIRECTLY OR INDIRECTLY RESULTING FROM THE USE OR MISUSE OF ANY PRODUCT, REAGENT OR CHEMICAL SOLD BY THE COMPANY. Representations and warranties made by any person, including dealers and representatives of the Company, which are inconsistent with, in conflict with, or in excess of the terms of this warranty shall not be binding upon the Company.

EXCEPT AS OTHERWISE SPECIFICALLY STATED HEREIN, THE LIMITS ON LIABILITY SET FORTH IN THE TERMS OF USE SHALL APPLY TO ALL PURCHASES MADE ON THE SITE.

We are fully compliant with the GDPR laws. We promise to safeguard your data and protect your privacy rights.